Shipping policy

Delivery

When will I get my order?

All our products are made to order.  It usually takes between 3 and 7 days to fulfill an order, after which it’s shipped out immediately.  Not all of our products ship from the same location, but the shipping time can generally be estimated to be between 3 and 4 business days.

Where will my order ship from?

In order to provide the fastest service we can, we work with an several on-demand order fulfillment facilities in the United States, on both the east and west coasts.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your
neighbor’s, get in touch with us at sales@wintercreekcreationsgifts.com with your order number.
If you did find a mistake in your delivery address, we will be happy to send you a replacement order, but
shipping will be at your own cost.

Orders

How are your products made?

We work with several print-on-demand drop shippers. They have locations throughout the United States, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about
your tracking or shipment, drop us a line at sales@wintercreekcreationsgifts.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at [insert your support email here] within a weeks' time with photos of the
damaged product, your order number, and any other details you may have about your order. We’ll
get back to you with a resolution as soon as possible!

Returns

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let
us know by contacting us at sales@wintercreekcreationsgifts.com

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of
these apply, please contact us at sales@wintercreekcreationsgifts.com with photos of wrong/damaged
items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our
sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let
us know at sales@wintercreekcreationsgifts.com within a week after receiving your order. Include your
order number and photos of the mislabeled item, and we’ll send you a new one, or issue a
refund!